Refund policy

Your right to cancel
You have 14 days from delivery to cancel your order, and a further 14 days to send it back. We voluntarily extend this to 30 days from delivery.

How to start a return
Email snoozelabstore@gmail.com within 30 days of delivery with your order number. We'll reply with instructions and the return address.

Return postage
Customers are responsible for the cost of return postage, unless the item is faulty, damaged or not as described — in which case we cover it.

Condition of returned items
You're welcome to open the packaging and inspect the pillow as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond that. For hygiene reasons, pillows that have been slept on cannot be returned unless faulty.

Refunds
Once we receive your return (or proof of postage), we'll refund your original payment method within 14 days. Standard outbound delivery we charged is refunded too.

Faulty or damaged items
Email a photo and your order number and we'll send a replacement or full refund straight away — no return needed in most cases.