Frequently Asked Questions
Everything you need to know about delivery, returns and caring for your SnoozeLab products.
Delivery
Where do you ship?
We ship across the United Kingdom.
How much is delivery?
Delivery is free on all UK orders, and every order is fully tracked.
How long does delivery take?
Typically 7–10 days from the day you order. You'll get a tracking link by email as soon as your order ships.
Returns & Refunds
What is your returns policy?
For hygiene reasons we can only accept returns on items that are unused and in their original, unopened packaging. If your item is unused, contact us within 30 days of delivery and we'll help arrange a return.
My item arrived damaged or faulty — what do I do?
We're sorry! Email us within 30 days with your order number and a photo, and we'll sort a replacement or refund straight away.
Your Products
How do I care for my pillow or cushion?
Most covers unzip and are machine-washable on a gentle, cold cycle — air dry to protect the fabric. Spot-clean foam cores and let them air dry; do not machine wash the foam.
My memory-foam product arrived compressed — is that normal?
Yes. Memory-foam items ship vacuum-sealed to protect them in transit. Unpack and allow up to 48 hours to fully expand. A slight new-foam smell at first is normal and fades within a few days.
Orders & Payment
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay — all through secure checkout.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If it hasn't shipped yet, we'll do our best to update or cancel it.
Still need help?
Reach us through our contact page and we'll get back to you as soon as we can.